de
« Burton » Sportartikel Gesellschaft m.b.H,
immatriculée auprès du tribunal régional Innsbruck, sous le No. FN 036186s,
Business address: Hallerstr.
(ci-après dénommé « Burton »)
1. Program / Terms of Use
1.1 The Burton Snowboards First Chair loyalty program (hereinafter referred to as the “Program”) is offered by Burton to those customers who make purchases at Burton-owned flagship stores (hereinafter referred to as “Stores”) and through the online sales channel at this link and all respective European country domains and languages (hereinafter referred to as “Website”). Le Programme ne s’applique pas aux achats effectués dans les magasins partenaires.
1.2 Burton provides certain discounts and benefits for qualifying in-store and online purchases at this link, as further described herein, as well as additional offers, which may be extended from time to time.
1.3 These Terms of Use (hereinafter referred to as “Terms of Use”) form the contractual basis between Members of the Program (hereinafter referred to as “Members”) and Burton with respect to membership in the Program. Dans un souci de clarification, l'achat de biens ou de services est régi par les Conditions générales de Burton.
1.4 Membership requires that these terms and conditions be actively accepted by the participating Member at the outset of membership, either online or in writing at a Store.
1.5 Furthermore, when participating in the Program or accessing a Burton Website, Members are also subject to the general terms and conditions and the terms of use applicable on those Websites. En cas de conflit entre les présentes Conditions d'utilisation et les conditions générales du site Web de Burton applicable, les présentes Conditions d'utilisation prévaudront.
1.6 By accepting the Terms of Use, the Member agrees to be bound by these Terms of Use and the rules, regulations, policies and procedures pertaining to the Program contained herein.
1.7 Burton reserves the right to exclude from the Program any Member who violates any of the Terms of Use.
2. Amendment to these Terms and the Program
2.1 Burton reserves the right to unilaterally amend or modify these Terms of Use or any policy, FAQ or guideline pertaining to the Program, in whole or in part, or to terminate the Program at any time, at its sole discretion, without notice.
2.2 Each Member is responsible for informing themselves of the Program’s terms and conditions. Les conditions d'utilisation actuellement en vigueur sont disponibles sur le site web de Burton. Si Burton modifie les présentes Conditions d'utilisation, Burton en informera les Membres par e-mail et publiera un avis de modification sur le site Web. Chaque Membre est tenu de mettre immédiatement à jour tout changement d'adresse e-mail dans le compte. Si un Membre ne procède pas à la mise à jour et ne reçoit donc pas de message de mise à jour, les Conditions d'utilisation modifiées sont réputées acceptées au plus tard lors du prochain achat éligible.
2.3 If the Member does not object in writing within a period of 14 (fourteen) days from the date of receipt of the notice of amendment, the amended Terms of Use shall be deemed accepted. In case of an objection, the Member shall leave the Program after the expiry of 30 (thirty) days from the date of filing the objection. Au cours de cette période, le Membre peut utiliser les Points et les avantages déjà gagnés. En quittant le Programme, tous les Points inutilisés sur le compte d’adhésion expireront et ne pourront plus être échangés. À compter de la date de résiliation, le membre n'a plus aucun droit aux prestations du Programme, de quelque nature que ce soit.
3. Membership and Account
3.1 Membership is free of charge. La souscription à l'adhésion ne nécessite pas l'achat d'un produit ou d'un service.
3.2 Members must be at least 18 years old and reside in the European Economic Area (EEA), United Kingdom (UK), Switzerland, or Norway. L’adhésion au Programme est limitée aux consommateurs. Les entreprises, les employés de Burton et les membres de leur famille immédiate (parents au premier degré) ne sont pas éligibles à l'adhésion.
3.3 To sign up for the Program and thus become a Member, visit this link and follow the instructions for creating an account. Lors de la création du compte, vous devez sélectionner l'option de participation au programme. Cela nécessite un compte Burton.com. Lors de la création d’un compte, vous devez fournir les informations suivantes :
3.3.1 Prénom, nom de famille, code postal, adresse email et mot de passe.
3.3.2 Optional (voluntary): Birthday (month, day). Vous devez fournir votre date d’anniversaire si vous souhaitez recevoir des offres anniversaire. Si vous ne fournissez pas les informations concernant votre anniversaire, vous ne recevrez pas un bonus anniversaire.
3.3.3 Une adresse email à jour et valide est requise pour qu’un Membre puisse créer un Compte, participer et recevoir des Points dans le cadre du Programme.
3.4 A User already has a Burton.com account, he/she may enroll in the Program by logging into burton.com with his/her account and checking the “Sign Me Up” box located on the “First Chair” tab in the account navigation menu.
3.5 Members may only have one Member account, which is for personal use only. Les points, les récompenses et le compte lui-même ne peuvent pas être transmis à des tiers (par exemple, à des membres de la famille ou à des amis) et, en particulier, ne peuvent pas être vendus, donnés, transférés ou cédés.
3.6 Members must always keep their personal information on their burton.com account up to date by visiting this link and making updates as necessary. Ceci inclut et s'applique particulièrement aux changements de l'adresse électronique.
3.7 Each Member must keep his/her login data, especially passwords, PINs, etc. safe and protected from access by third parties. Burton n'est pas responsable de l'utilisation abusive de ces données à la suite d'un manquement du Membre à ses obligations.
3.8 Once you are a registered user of Burton.com, you can view a summary of your account and First Chair membership on the Website. Une fois sur le site Web, il suffit de cliquer sur la section « Mon compte » (accessible via le lien situé dans l'en-tête de la page d'accueil du site Web), de se connecter à l'aide des informations de votre compte et de sélectionner l'onglet « First Chair » dans le menu de navigation de la page du compte pour afficher les détails de l'adhésion à First Chair.
3.9 Any Member may cancel their membership in the Program at any time by following the steps below:
3.9.1 Terminating First Chair membership through the Loyalty Program tab on the account page of the Website; or
3.9.2 Contacting customer service online at this link, or
3.9.3 Directement avec un employé Burton dans un Flagship store appartenant à Burton.
3.10 When a Member cancels an account, all unused Points on the account expire and can no longer be redeemed. Le Membre n'a plus droit à aucun des avantages du Programme. Burton recommande donc d’utiliser les points et les avantages avant d’émettre un avis de résiliation.
3.11 Participants in the Burton Performer Program are qualifying for membership in the First Chair Program, provided they comply with all of the above rules. Toutefois, les personnes qui participent au Programme Performer de Burton et qui sont également membres du programme First Chair sont limités dans l'utilisation de leur code Performer et de certains avantages de l'adhésion au cours d'une même transaction, comme décrit dans la section « Avantages et détails du Programme » ci-dessous.
4. Communications and Notices
4.1 Burton will conduct communications related to the First Chair Program and membership with the Member by mail, email, or other channels (including electronic) at Burton’s sole discretion.
4.2 Burton specifically uses these channels to communicate changes to these Terms or the Program, or to communicate First Chair promotions or rewards, or about First Chair membership status, the Member’s own account, or ongoing business. Cela s’applique même si le Membre n’a pas consenti à recevoir des communications marketing ou promotionnelles.
4.3 To the extent the Member has consented to receive other marketing or promotional communications (outside of the Program), Burton (at its sole discretion) may also communicate with Members through the channels set forth in Item 4.1 for marketing and promotional purposes.
5. Data Protection
5.1 Our Privacy Policy is incorporated into these Terms of Use and also applies to your participation in the First Chair Program.
5.2 Please read the Privacy Policy carefully to understand how Burton collects, uses and shares information about customers, how you can update or change your personal information, and how we communicate with you.
5.3 Please refer to the Privacy Policy here.
6. Qualifying Purchases / Points
6.1 Members will earn rewards points (hereinafter referred to as “Points”) on their First Chair account upon making “qualifying purchases” and participating in other special programs and promotional offers as may be announced by Burton from time to time. No Points will be credited for “non-qualifying purchases” (please refer to Section 7 below).
6.2 When a Member joins the First Chair Program, he/she will begin with a “0” (zero) point balance. Les conditions, exigences et informations supplémentaires pour gagner des Points sont décrits ci-dessous.
6.3 Purchases of goods and/or services made in a Store or online at www.burton.com/at/en as a registered Member and shipped to addresses in the European Economic Area (EEA), United Kingdom (UK), Switzerland or Norway (“qualifying purchases”) count toward the Member’s Points balance and tier status. Les achats effectués dans un magasin partenaire ne sont pas éligibles pour gagner des Points ou d’autres avantages. A current list of Burton-owned flagship stores where purchases qualify towards earning Points is always available here.
6.4 Burton may exclude individual products, product groups or services from qualifying at any time. Burton y fera référence dans ses offres.
6.5 Unless otherwise specified by Burton on a case-by-case basis, Members will earn one point for each 1 euro (one euro) of gross invoice amount (hereinafter referred to as “Assessment Base”) of a qualifying purchase (for purchases in other currencies, the respective equivalent in euros at the conversion rate set forth in Section 12 applies), except that discounts and other credits and separately stated shipping costs are not part of the Assessment Base (i.e., do not qualify for earning points). Example: If a product that normally costs €100 is offered for €75, the Member will only receive Points for the reduced purchase price of €75.
6.6 Points issued by Burton for merchandise returns, refunds or credit adjustments may be subsequently revoked by Burton at any time, at its sole discretion (rounded up to full amounts), as these Points are not based on actual purchases. Toutefois, Burton n'est pas tenue de procéder à une telle révocation. Ainsi, le fait de maintenir ces Points en place ne donne pas au Membre le droit de ne pas voir ces Points révoqués à l'avenir. Le nombre de Points crédités peut changer à tout moment suite à ces révocations. For information, Members can visit the Burton Website.
7. Non-Qualifying Purchases
7.1 No Points will be awarded for the purchase of gift cards, the redemption of merchandise vouchers, or any type of price adjustment (e.g., when a reduced price reverts to the normal price after a purchase).
7.2 No Points will be awarded for purchases not authorized by the Member using the respective Member’s account or fraudulent purchases (e.g. using the Member’s login data obtained without authorization). Les points déjà attribués pour de tels achats deviendront invalides et seront définitivement perdus.
7.3 Similarly, no Points will be awarded if, according to Burton’s reasonable judgment, the goods or services purchased will be used for commercial resale, in which case the Member will first be given an opportunity by Burton to rebut such judgment within a period of at least seven (7) days. La décision finale de Burton concernant l'existence d'une revente commerciale sera contraignante pour le Membre. Les points déjà attribués pour de tels achats seront définitivement perdus.
7.4 Purchases made by a Member before joining the Program or without registering (logging in) on the Website or without disclosing the email address before paying for goods/services in a store will not be counted towards the Program. Aucun point ne sera crédité pour de tels achats, même rétroactivement.
8. Crediting of Points
8.1 A current, valid email address is mandatory to participate in the Program and receive credit for points.
8.2 Members must identify themselves with their email address on file in their account in order to receive credit and/or discounts and benefits for qualifying purchases in Stores and on the Website. Le Membre doit notamment fournir son adresse e-mail actuelle dans un magasin lors du paiement de biens/services ou se connecter à son compte en ligne avant d’effectuer des achats en ligne afin de recevoir un crédit de Points et/ou des avantages.
8.3 Accumulated Points will be processed by Burton and credited to the Member’s account upon final processing of the transaction. Le moment exact de l’attribution du crédit peut varier. Cependant, l’attribution du crédit se fait généralement au moment de l'achat.
8.4 Members can view their point balance at any time on Burton’s Website in their First Chair account.
8.5 Each Member is responsible for regularly checking his/her account to ensure that Points purchased are properly credited. If a Member believes that his/her account has not been properly credited, he/she shall contact Burton via support.eu@burton.com and provide all requested documentation to verify the uncredited purchase. Burton examinera alors la demande et déterminera (à sa seule discrétion, mais en toute bonne foi) si des Points auraient dû être crédités sur le compte. Dans ce processus, Burton s'appuiera également sur ses propres données et documents internes. Notwithstanding the foregoing, Burton shall not be obligated to make adjustments involving acquisition transactions that occurred more than one hundred eighty (180) days prior to receipt of the audit request.
9. Warranty and Liability on Part of Burton
9.1 Burton does not warrant that any information on the Website or in any offerings relating to the Program is accurate or complete, given the gratuitous nature of the Program. Burton ne garantit pas non plus la disponibilité permanente de ces informations sur le site Web ni le fonctionnement continu et ininterrompu de ce dernier.
9.2 Burton also does not warrant that any performance under the Program will be free from defects, such as the correct crediting of Points or Burton’s administration of the Program. Par souci de clarté, les conditions générales de Burton s'appliquent à la fourniture de biens ou à la prestation de services dans le cadre de contrats d'achat ou de services (par exemple, les garanties sur les biens achetés).
9.3 Burton endeavors to maintain the security of the Program and the underlying IT systems. Cependant, Burton ne fournit aucune garantie et n'accepte aucune responsabilité pour les dommages causés par des actes illégaux ou criminels commis par des tiers, en particulier les attaques de cybersécurité sur le système.
9.4 In view of the fact that the Program is free of charge, Burton, its affiliated companies, in particular “The Burton Corporation,” with its registered office in Burlington, Vermont, USA, and its/their bodies and employees shall only be liable in connection with these Terms and the Program in the event of malicious intent and gross negligence, whereby liability for pure financial loss, loss of profit and consequential loss–except in the event of malicious intent–shall be excluded in all cases. Furthermore, the liability of the persons mentioned in the previous sentence is limited to the amount of EUR 50,00 in each individual case. Les conditions générales de Burton s'appliquent à la livraison de marchandises ou à la fourniture de services dans le cadre de contrats d'achat ou de services (c'est-à-dire, par exemple, la responsabilité pour les dommages découlant de la livraison de marchandises).
9.5 Burton is not liable for the misuse of Member accounts. Chaque membre est responsable de la conservation des données de connexion, notamment des mots de passe et/ou des codes PIN.
10. Membership Tier Status
10.1 After initial placement into a Program tier, a member’s status is based solely on Points earned for qualifying purchases and qualifying special offers. La grille des niveaux de membres est la suivante :
10.1.1 Tier 1: Members who have accumulated 0-749 Points qualify for this tier.
10.1.2 1Tier 2: Members who have accumulated 750-1499 Points qualify for this tier.
10.1.3 Tier 3: Members who have accumulated more than 1500 Points qualify for this tier.
11. Member Benefits and Details
11.1 In addition to any other requirements and/or restrictions communicated to Members at the time a benefit is offered, the following shall apply:
11.1.1 Access to Double or Triple-Point Events: Members of all tiers will have access to promotions where the customer can earn additional Points per purchase. Les membres doivent s'inscrire pour recevoir des communications marketing et promotionnelles afin d'être informés de ces événements.
11.1.2 Double Points for Donations to Chill: Members of all tiers will receive double Points for amounts donated to “Chill Austria, Verein zur Förderung Jugendlicher mithilfe von Brettsport” located in AT 6020 Innsbruck (ZVR [Central Registry of Associations] number 1043479549). Les dons doivent être effectués via le site Web de Burton ou en magasin. For example, if a donation to the association is made in a store in the amount of €50, the Member will receive 100 Points credited to his/her account (instead of merely 50 points).
11.1.3 Birthday offer: Members must have a valid birthday on file in their account and have opted in to receive marketing and web communications. The account must also have purchase activity within the last 12 (twelve) months. This offer applies to Tier 2 and Tier 3 Members. Des conditions générales supplémentaires peuvent s'appliquer et seront communiquées par Burton.
11.1.4 Free Standard Shipping: Free standard shipping is no longer offered to Tier 1, 2, and 3 Members in Europe. See here for full shipping details. Les conditions de l'offre sont susceptibles d'être modifiées.
11.1.5 Free express shipping: In Europe, free express shipping is not included in the Program. Le Membre doit donc payer la livraison express dans tous les cas. Les frais de livraison ne permettent pas aux Membres de gagner des points.
11.1.6 Early access to product drops: This benefit is offered to Tier 2 and Tier 3 members. Ces lancements de produits excluent l'achat de biens dans le cadre d’un programme de réduction (par exemple, réductions pour les employés et les familles, programme Performer).
11.1.7 Special offers: Special offers may be sent to Members via email, text message, or postal mail. La disponibilité des offres spéciales dépend de l'offre elle-même et des avantages qui y sont associés. Les offres spéciales peuvent être proposées à tous les niveaux ou être limitées à certains niveaux, à la seule discrétion de Burton. Il peut vous être demandé de vous inscrire (opt-in) et d'activer des offres spéciales. Pour recevoir et activer des offres spéciales personnalisées par e-mail, vous devez accepter de recevoir des offres promotionnelles et marketing de Burton et fournir une adresse e-mail et une adresse postale valides, le cas échéant. Les offres spéciales peuvent être personnalisées en fonction de vos habitudes et préférences d'achat et peuvent inclure des réductions périodiques sur des produits ou des marchandises ou la possibilité de gagner des points de récompense. Les offres spéciales peuvent être soumises à certaines restrictions, notamment des dates d'expiration et des périodes d'échange courtes et limitées. Les offres spéciales sont personnalisées pour chaque Membre et ne peuvent être partagées ou transférées. Pour bénéficier d'offres spéciales, les membres peuvent être invités à effectuer une action pour vérifier leur identité (par exemple, double opt-in). Lisez attentivement chaque offre pour prendre connaissance des détails spécifiques, des dates d'expiration, des restrictions et des limitations.
12. Currency conversion
12.1 1If the address assigned to the Member account is located in a country where Burton invoices in euros, one point will be awarded for each qualifying purchase per full euro of the gross invoice amount (see Item 6.5).
2.2 If the address assigned to the Member account is located in another country where Burton does not invoice in euros, Burton will determine a conversion rate that will determine the Points awarded (e.g. 1 GBP = 1 EUR, 1 CHF = 1 EUR, 10 SEK = 1 EUR, 10 NOK = 1 EUR). L’équivalent respectif en euros (en EUR entier) correspond aux Points à attribuer. Example: 10 SEK = 1 EUR: At this conversion rate, a product costing SEK 876.00 will earn 87 Points, since SEK 876.00 is equivalent to 87.60 EUR.
13. Redeeming Points
13.1 Points earned by a First Chair Program Member have no monetary or cash equivalent value and therefore cannot be redeemed for cash. Les points ne peuvent être échangés que dans le cadre du Programme.
13.2 1Burton may change the procedures and offers for earning and redeeming Points at any time, including the conversion rate between Points and rewards or between different currencies. Such changes, insofar as they adversely affect Points or benefits already acquired by the Member, shall be communicated with at least 60 (sixty) days’ notice by email and via announcement on the Website, so that the Member may use his/her Points and benefits under unchanged conditions within this period. In all other respects, the provisions of Section 2 above shall apply.
3.3 Points accumulated on accounts of different Members may not be shared, transferred, combined or condensed to purchase products or otherwise use those points. Les points accumulés pour un achat ne peuvent pas être échangés pour le même achat.
13.4 Points and rewards shall expire as described in Section 14 below.
14. Expiration of Points
14.1 Accumulated Points expire on a rolling basis 12 (twelve) months after each underlying purchase (term point). This is explained using the following examples, also for classification in a membership tier (Tier Status; refer to Section 10 above).
14.2 For example, if a Member spends EUR 300 on a qualifying purchase on 11/01/2021, the Points credited for that purchase would remain valid up to and including 11/01/2022. On 11/02/2022, the 300 Points would expire (thus they cannot be redeemed from 11/02/2022 onwards) and, if no further purchases are made, the Points on the Member’s account would revert to 0.
14.3 If the same person who spent EUR 300 on a qualifying purchase in the above example on 11/01/2021 makes another qualifying purchase for EUR 760 on 12/15/2021, this transaction will result in a total Points balance of 1060 in the Member account. This, in turn, will result in a Tier 2 (750-1499 Points) classification, which will provide additional tier-related benefits up to (and including) 12/15/2022.
14.4 For example, if a Member reaches Tier 3 (1500+ Points) with a creditable purchase on 12/01/2021, makes another creditable purchase for EUR 800 on 04/03/2022, and makes no further purchases thereafter, that Member would revert to Tier 2 (750-1499 Points) on 12/02/2022 up to and including 4/03/2023. On 04/04/2023, the Member status would then be 0 Points and thus the Member would revert to Tier 1 (0-749 points).
15. Revocation of Membership by Burton
15.1 Burton reserves the right to revoke a Member’s membership in the Program and/or any benefits to which the Member is entitled if, at Burton’s sole opinion, a Member abuses the privileges of the Program, uses the Program in a fraudulent manner, fails to comply with these Terms of Use, or otherwise obtains benefits through deception, forgery and/or fraud.
15.2 Burton will exercise this right only in a reasonable manner. Sur demande, le membre sera informé par écrit des raisons de la révocation.
15.3 If Burton terminates a Membership for reasons attributable to the Member, all points, rewards or other benefits will be forfeited as of the second effective date of termination.
15.4 If Burton terminates the entire Program (for all Members), it will do so with at least thirty (30) days’ notice. À la fin du Programme, tous les avantages et Points non utilisés à ce moment-là expireront.
16. 1No Transferability of Membership or Member Rights
16.1 Neither Program benefits nor Member accounts may be transferred, bought, sold, assigned, auctioned off or otherwise traded. En outre, le transfert ou la transmission aux membres de la famille sont également exclus.
16.2 In the event of death, the membership shall expire. Les avantages du compte d’adhésion ne sont pas transmis aux héritiers. En cas de décès, le compte d’adhésion sera fermé et supprimé. Les points du programme, les récompenses et/ou les avantages n'ont aucune valeur monétaire et ne peuvent être échangés contre des espèces.
17. General Information
17.1 By accepting these Terms of Use, you declare that you agree to these Terms.
17.2 Subsidiary agreements to these terms and conditions must be made in writing in order to be legally effective. Cela s’appliquera également à toute renonciation, modification ou annulation de cette exigence écrite.
17.3 These Terms shall be governed expressly by Austrian law, excluding Austrian private international law and the provisions of the UN Convention on Contracts for the International Sale of Goods. Les dispositions légales relatives à la restriction du choix de la loi et à l'applicabilité des dispositions impératives, notamment de l'État dans lequel le membre a sa résidence permanente en tant que consommateur, ne sont pas affectées.
17.4 The European Commission’s platform for online dispute resolution (OS) for consumers is available at here. Toutefois, Burton déclare par la présente qu'elle n'est ni disposée ni obligée de participer à une procédure de règlement des litiges devant une commission d'arbitrage des consommateurs.