Burton Snowboards Warranty | Anon Optics Warranty |

How do I make a warranty repair claim?

It’s easy! Just submit your claim by filling out the form below, with photos and a description of your item. Please note the Burton warranty is only valid for the original purchaser and requires proof of purchase from an official authorized retailer.

In some cases, a spare part is all you need. If you know what you need for your bindings, helmet or boots, and your item is not covered under warranty, you can check out our Spare Parts & Accessories section.
If you can not find the part you’re looking for our warranty team might be able to provide the right one through a warranty claim.

Burton Warranty Claim

By submitting a warranty claim you confirm that the product was purchased from an authorized Burton retailer and that the information you provide is accurate. Refer to our warranty policy for full terms.

I have read and accept the warranty terms

Burton Warranty Claim

How to start a warranty claim

Bring the item to the store where it was purchased.
Or, complete the form below to submit your claim online and ship the item to us.

Please note: Customers are responsible for shipping charges to Burton

Tell us about the item Name or description of the item * Year Size Color Short description of the issue or damage * Where was the item purchased? * Purchase date *Estimate if necessary

If covered by warranty, we'll do our best to repair your item. If that's not possible, we'll send a replacement. We can't replace your item and send the original item back to you.

Please indicate your preference if the item is not repairable. * Send a replacement and recycle or discard my item. Send my original item back to me as is.

If NOT covered by warranty, would you like a paid repair if possible? * YES, contact me to discuss repair costs and to obtain payment. NO, send the item back to me as is. (If you select 'no', your item will be returned to you as is. If you select 'yes', we'll be in contact to discuss repair cost and obtain payment.)

Shipping and contact informationFirst name * Last name * Address * Apartment, floor, etc. Postal code * City * Country * Phone * Email *

I acknowledge that I have read the warranty policy and understand that damage due to misuse, abuse, accidents, neglect, normal wear tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by this policy but may be repaired at a reasonable cost.

Your legal guarantee rights

Warranty FAQs

Will my item be repaired or replaced?

We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement, in case the item is not reparable. Any limited edition or discontinued product still covered by warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability.

We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

How can I find out the status of my repair claim?

You can track your package with your shipper to determine the deliver status. Within 48 hours (Monday – Friday and excluding holidays) of receiving your package, we’ll send you an email confirming receipt of your item and our Warranty Team will check it in for evaluation.

Once we’ve evaluated your item we’ll contact you to let you know the results of our evaluation and next steps. Repairs typically take 3-4 weeks but can be longer during the peak winter season, November – March.

How long will it take to evaluate my repair claim?

How long will the repair take?

Does my item need to be clean before sending it in for repair?

What types of damage are not covered by the warranty policy?

What if my product is not covered under warranty?

What is “wear and tear”?

Tips to Protect Your Gear

Watch Your Edges

Burton snowboards are built with sharp metal edges that give exceptional grip and edge hold on snow. When not strapped in, whether hiking the pipe or sitting on the lift, that same metal edge can do a number on fabrics. Jackets, pants, and even boots can be cut from a board edge if you're not careful. Being aware of your edges at all times will make your gear last and perform the way it was designed.

Chairlift vs. Highback

Every now and then you may encounter a chairlift with a lower than normal loading area. Protect your highback by folding it down prior to getting on the chair. Your bindings will thank you.

Waterproofing

When a jacket or pair of pants seems to have lost some of its water proofing, a simple wash can often restore it. Refer to the washing instructions located inside each garment or call the Burton Guides at 800-881-3138 for assistance.